Case study

Multi-channel AI platform

Unified AI support across web chat and social messaging with tenant isolation and operator dashboards.

All projectsSaaS · customer experience

Challenge

The client needed one platform to serve many brands, each with its own knowledge base and channels, without data leaking between tenants.

Solution

We delivered a multi-tenant FastAPI core, Next.js operator UIs, vector search per tenant, and adapters for WhatsApp and major social networks.

Key outcomes

  • Multi-tenant knowledge bases and admin controls
  • WhatsApp, Meta, X, and TikTok channel adapters
  • Superadmin and per-tenant operator dashboards

Technology stack

FastAPIFastAPIPythonPythonNext.jsNext.jsPostgreSQLPostgreSQLDockerDocker
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